Questionnaire for defects

Notification of claim

In order to resolve your concerns as quickly as possible, we need you to provide some information. We therefore ask you to answer the following questions in as much detail as possible:

The following information is necessary in order to assess your notification of claim:

Please choose a collection*

Please choose a category*

You can enter up to five entries.

Add

Remove

Which product is affected?*Please list product name or item number. What is the defect?* When was the time of delivery?* Who signed for the delivery?* Where was the delivery shipped to?*Please state the complete address & description of the location, e. g. warehouse, construction site or similar How, when and by whom was the product brought from the delivery location to the exhibition location?* How, when and who noticed the defect?*

Did the defect already exist upon delivery/opening the package?*

Yes

Has the defect been reported to the executing transport company when the goods were received?*

Yes

Has the product already been installed?*

Yes

Has the product already been used between delivery and discovery of the defect?*

Yes

Did anyone other than the buyer have access to the product between the time of delivery and the discovery of the defect?*

Yes

Did you buy the product as a private customer or as a commercial customer?* Other remarks:

Photo upload*In order to process your request, we need detailed photos of the defect as well as a picture on which the product is photographed entirely from all accessible sides.

Important notes:

We aim to process your request as quickly as possible. After checking and clarifying the matter, we will contact you as soon as possible via email. For reasons of data protection, we cannot give answers to people who are not contractual partners. Meaning, if the contact details differ from the data in the contract / order confirmation, your request cannot be answered. Commercial customers should also note that a proper notification of defect is part of the obligation to notify.