Notification of claim

In order to resolve your concerns as quickly as possible, we need you to provide some information. We therefore ask you to answer the following questions in as much detail as possible.

Order number*

First name* Last name*

Email* Phone*

We need the following details to review your damage report.

Collection*

Category*

Which product is affected?* Please provide the product name or item number.

What is the defect?*

When was the item delivered?*

Who accepted the delivery?*

Where was the item delivered?* Please provide the full address and describe the location, for example warehouse, construction site, or similar.

How, when, and by whom was the product moved from the delivery location to the installation/display location?*

How, when, and by whom was the defect noticed?*

Was the defect already present on delivery or when the package was first opened?*

Yes No

Was the defect reported to the transport company when the goods were received?*

Yes No

Has the item already been installed?*

Yes No

Was the item used between delivery and discovery of the defect?*

Yes No

Did you buy the item as a private customer or as a commercial customer?*

Private Commercial

Additional notes

Photo/video upload* In many cases, meaningful photos or videos can help us make an accurate assessment. Click to upload or drop files here JPEG, PNG, MP4, or MOV. Drop here

remove Unsupported file format. Image too large. Max. 15 MB. Video too large. Max. 100 MB.

Please do not close this page. Your form is being submitted.

Important notes:

We aim to process your request as quickly as possible. After checking and clarifying the matter, we will contact you as soon as possible via email. For reasons of data protection, we cannot give answers to people who are not contractual partners. Meaning, if the contact details differ from the data in the contract / order confirmation, your request cannot be answered. Commercial customers should also note that a proper notification of defect is part of the obligation to notify.